The Khyber, Gulmarg
I started our as Housekeeping Supervisor with Holiday Inn Crowne Plaza, New Delhi ( Now The Lalit ) and have grown thru the ranks to become General Manager of one of the best luxury resorts in this part of the world. I have been lucky to be part of pre- opening of several properties ( Both Branded & Stand Alone ) in varied spectrum like resorts, business hotels, Restored Fort Palace and new Luxury Resorts like The Heritage Village Manesar, Radisson MBD Noida, The Chancery Pavilion Bangalore, Devi Garh Udaipur, Devi Ratn & Rasa Jaipur (Now Lebua ).
To starting out in Housekeeping department to being a General Manager has been an arduous but fulfilling challenge. I have grown thru the ranks of the department without missing a step i.e. Supervisor / Executive / Assistant Manager/ Deputy Manager/ Executive Housekeeper/ Room Division Manager to finally being General Manager in 2006.
The best part of my industry is; every day is a new day, no two days are same and what happened yesterday was yesterday . You meet people from all walks of life and it is fulfilling to have lived up or exceeded their expectations.
This feeling of fulfillment is the key driver which fuels us to deliver consistently & relentlessly. To train our team to understand & deliver with a sense of servitude, happiness is always a key factor in our day to day working.